Government Helplines and Contact Numbers in Pakistan
You’re in the middle of a crisis. A fire has broken out next door, or someone at home has collapsed, or you’ve just been defrauded online. You grab your phone, and then the panic hits: what number do I actually call?
Most Pakistanis don’t know the answer until they desperately need it and that’s exactly the problem. Pakistan now has an impressive network of government helplines and contact numbers covering emergencies, citizen services, women’s safety, cybercrime, utilities, and much more. The information exists; it’s just scattered across dozens of official websites, provincial portals, and government press releases.
This guide brings it all into one place. Every number here has been verified from official government sources, updated for 2025, and organized so you can find what you need in seconds, not minutes.
The Core Emergency Numbers You Must Know
Before anything else, these are the numbers every person in Pakistan, resident or visitor, should have saved on their phone right now.
1122 is the number most Pakistanis will use most often. Rescue 1122, which was first launched in Lahore in 2004 with an average response time of seven minutes comparable to developed countries, now covers Punjab, KPK, Sindh, Balochistan, Gilgit-Baltistan, and Azad Kashmir. Dialling 1122 reaches a professional pre-hospital emergency service, trained paramedics, fire response, and rescue operations all in one number.
NADRA: Identity Documents, CNIC, and Passport Queries
NADRA (National Database and Registration Authority) is the agency Pakistanis deal with most regularly, for CNICs, passports, birth certificates, family registration, and much more. Their call centre runs 24 hours a day, seven days a week.
- Mobile (Jazz, Telenor, Zong, Ufone): 1777
- PTCL Landline: 051-111-786-100
- For overseas Pakistanis: Call during Pakistan working hours (9:00 AM to 5:00 PM PKT) on the landline number above, including the +92 country code.
NADRA also runs the NCCMS (NADRA Centralized Complaint Management System) for formal grievances, with a maximum resolution time of 48 hours. If a phone call doesn’t resolve your issue, that’s the route to take.
Rescue 1122: Pakistan’s Emergency Service, Explained
It’s worth understanding what Rescue 1122 actually does, because many Pakistanis treat it purely as an ambulance number. It’s much more than that.
Established in Lahore in 2004 under the Government of Chaudhry Pervaiz Elahi, Rescue 1122 was designed as Pakistan’s first organized pre-hospital emergency system. Before 2004, the country had no professional national framework for emergency medical response.
Today, Rescue 1122 handles medical emergencies, road traffic accidents, fires, building collapses, hazardous material incidents, and natural disasters under one command structure. The Sindh Emergency Rescue Service (SERS), now operating in all divisions of Sindh following legislation passed in 2023, uses the same 1122 number. In Karachi, the Sindh Integrated Emergency and Health Services (SIEHS, formerly Aman Foundation) operates its HOPE ambulance fleet under 1122, described as Sindh’s first free, government-backed emergency medical service. Khyber Pakhtunkhwa operates its own version under the KP Emergency Rescue Service Act of 2012.
One number, 1122, covers nearly the entire country. Save it.
Government Citizen Services Helplines
Beyond emergencies, these are the government contact numbers Pakistanis need for day-to-day life, complaints, utilities, taxes, and public services.
The Pakistan Citizens’ Portal (3737) deserves a special mention. Launched as part of the federal government’s digital governance push, it lets citizens register complaints against any government department, federal or provincial, and track their resolution in real time. The companion smartphone app (available on both Android and iOS) makes the process even more accessible.
The Federal Ombudsman (1080) is the right call when a government department ignores you, delays your case, or acts unfairly. The office operates independently under Article 37 of the Constitution, and complaints are handled free of charge.
Cybercrime and Digital Fraud Helplines
Online fraud, harassment, financial scams, and identity theft are growing at an alarming rate across Pakistan. Cybercrime reports rose 12% in a single month in May 2025 due to increased online activity and new fraud schemes targeting mobile banking users, according to NCCIA monitoring data.
If you’re a victim, report immediately, digital evidence disappears fast, and the first 24 to 48 hours are critical for recovery.
FIA Cyber Crime Wing (NR3C)
The Federal Investigation Agency’s Cybercrime Wing operates under the Prevention of Electronic Crimes Act (PECA) 2016 and is the primary body for reporting online crimes including financial fraud, blackmail, hacking, and harassment.
- FIA Cybercrime Helpline: 1991 (Monday to Friday, 8:00 AM to 4:00 PM)
- FIA Headquarters: 051-111-345-786
- Online Complaints: complaint.fia.gov.pk
- Email: helpdesk.cyber@fia.gov.pk
The FIA maintains physical Cybercrime Reporting Centres (CCRCs) in Islamabad, Rawalpindi, Lahore, Karachi, Peshawar, Faisalabad, Gujranwala, Quetta, Abbottabad, and Dera Ismail Khan, so in-person reporting is available across the country.
Important note: There is no official FIA WhatsApp number for complaint registration. Any number claiming to be an FIA cybercrime line on WhatsApp is not genuine and should be treated with caution.
National Cyber Crime Investigation Agency (NCCIA)
The NCCIA, housed at the National Police Foundation Building in Sector G-10/4, Islamabad, is Pakistan’s dedicated cybercrime investigation body for complex digital crimes.
- NCCIA Helpline: +92 336 6006 060
- Phone: +92 51 9106 384
- Email: helpdesk@nr3c.gov.pk
- Online Complaints: complaint.nccia.gov.pk
For most citizens reporting online fraud or harassment, starting with 1991 (FIA) is the right first step.
Women’s Safety and Child Protection Helplines
These are the numbers every family in Pakistan should keep visible — on a fridge, in a contacts group, or saved in every adult family member’s phone.
The Zainab Alert Response and Recovery Act (ZARRA) 2020 established helpline 1099 following the high-profile Zainab murder case in Kasur. The system is now operational nationwide and is specifically designed for rapid response to missing and abducted children. If a child goes missing, call 1099 immediately, do not wait.
ROZAN’s Helpline (0800-22444) offers free telephone counselling for violence against women, child sexual abuse, sexual and reproductive health concerns, and emotional support. It runs Monday to Saturday, 10:00 AM to 6:00 PM. For in-person counselling, ROZAN operates from Islamabad at 051-2890505-7. The Aurat Foundation maintains offices in Islamabad, Lahore, Karachi, Peshawar, and Quetta for women requiring in-person legal and welfare support, contact details are available at af.org.pk.
Health and Medical Helplines
The Tele-Tabeeb service (1123), operated by the Sindh Integrated Emergency and Health Services, provides free remote doctor consultations available 24 hours a day, seven days a week across Pakistan. It’s a genuinely useful service for people in areas without easy access to hospitals.
City-Specific Emergency Contacts
Some emergency contacts vary by city. Here’s a quick breakdown for Pakistan’s three largest cities.
Islamabad (ICT)
- IGP Police: 1715
- Police Emergency: 15
- Fire Brigade: 16
- Rescue: 1122
- PIMS Hospital: 051-9261170
- Polyclinic Hospital: 051-9214965
Karachi
- Police Madadgar: 15
- Rescue (SERS): 1122
- Chhipa Ambulance: 1020
- Sindh Rangers (WhatsApp): 0316-2369996
- KMC Ambulance: 0331-318-4444
- Coast Guard (Maritime): 021-99214523
Lahore
- Police Emergency: 15
- Rescue 1122: 1122
- Fire Brigade: 16
- Punjab Police Khidmat (App): Available on Android and iOS
Telecom and Consumer Rights Helplines
If your mobile network is overcharging you, a telecom company is not delivering promised internet speeds, or you have a consumer rights dispute, these are the contact points.
- PTA Consumer Protection: 0800-55055 (toll-free)
- PTA Online Portal: complaints.pta.gov.pk
- SECP Helpline: 0800-26272 (Securities and corporate)
- Competition Commission (CCPA): 051-9100251 (Monopoly and consumer rights)
- Pakistan Post: 051-9215860
The Pakistan Telecommunication Authority (PTA) handles SIM registration issues, mobile internet complaints, and telecom fraud. Their toll-free line is open during business hours and they also accept complaints through their online portal.
A Practical Guide to Using These Numbers Effectively
Knowing the numbers is one thing. Using them well in a crisis is another.
Give your location first, then explain the situation. Dispatchers across every Pakistani helpline are trained to route help based on your address. The first thing out of your mouth should be where you are, street name, nearby landmark, city. Then describe what happened.
Match the number to the situation. Calling 15 (Police) for a gas leak sends the wrong response team. Call 119 for a gas emergency. Calling 1080 for a road accident wastes the Federal Ombudsman’s time. The right helpline routes you to the right people faster.
For cybercrime, report the same day. Banks can sometimes reverse fraudulent transactions if they’re notified within hours. The FIA’s Cybercrime Wing can flag accounts and freeze transactions with early reporting. Waiting even 48 hours significantly reduces your chances of recovery.
Save these numbers before you need them. Create a contact group on your phone called “Emergency Pakistan” and add 911, 15, 1122, 115, and your local police station number right now. Pakistan experiences intermittent internet outages; a saved contact works even without data.
Use 911 for genuine life-threatening emergencies only. Pakistan’s 911 service is a shared national resource. Using it for non-critical situations reduces availability for people in actual danger.
FAQ: Government Helplines in Pakistan
What is the NADRA helpline number? Dial 1777 from any mobile network for NADRA queries about CNICs, passport tracking, family registration, and complaints. From a PTCL landline or from abroad, use 051-111-786-100 during working hours.
How do I report cybercrime or online fraud in Pakistan? Call the FIA Cybercrime helpline at 1991 (weekdays, 8 AM to 4 PM) or file a complaint online at complaint.fia.gov.pk. For more serious digital crimes, contact NCCIA at +92 336 6006 060 or complaint.nccia.gov.pk.
What number do I call for a missing child in Pakistan? Call 1099 immediately. The Zainab Alert system is a dedicated, nationwide helpline for missing and abducted children. Speed is critical, call at the moment you realize a child is missing.
Is there a free ambulance service in Karachi? Yes. Rescue 1122 (now operated by SERS in Sindh) provides a free 24/7 ambulance service in Karachi. The Chhipa Ambulance at 1020 is another option for Karachi residents.
How do I complain against a government department in Pakistan? Dial 1080 to reach the Federal Ombudsman for complaints against federal departments. Use 3737 (Pakistan Citizens’ Portal) for a digital complaint that can be tracked online. Provincial ombudsmen also handle provincial-level grievances.
Is there mental health support available by phone in Pakistan? ROZAN’s toll-free counselling line (0800-22444) offers support for women and youth on emotional wellbeing, trauma, and relationship issues, Monday to Saturday from 10 AM to 6 PM. The Umang Pakistan helpline at 0317-4288665 is another Lahore-based option that supports remote callers.
Save this page. Screenshot the tables. Share it with family members who might not know these numbers exist. Pakistan’s emergency and citizen services infrastructure has genuinely expanded in recent years — but it only works if people know how to reach it.
Note: Contact numbers for government services can change. Always verify critical contact details on official government websites (nadra.gov.pk, fia.gov.pk, pta.gov.pk) before relying solely on this directory, particularly for hospital and utility contacts, which vary by city and service area.
